PRIVACY

Privacy Policy for Caltra

Effective Date: 26 June 2026
Last Updated: 28 July 2026

Caltra respects your privacy. This Privacy Policy explains how we collect, use, store, protect, and share information when you create or use a Caltra Account and when you use Caltra AI, Caltra Strength, our website, community features, AI tools, scanning tools, subscriptions, and other related Caltra services that are made available to you.

A Caltra Account is the shared account system used to sign in to supported Caltra apps and services. Existing Caltra AI accounts may be recognised as Caltra Accounts. Caltra uses Supabase for account authentication and selected account or social data, and private Caltra backend services for app data linked to signed-in accounts.

By creating a Caltra Account or using a Caltra service, you acknowledge the information-handling practices described in this Privacy Policy. If you do not want your information handled as described, please do not create an account or use the services.

1. About Caltra Services

Caltra AI is a nutrition and lifestyle tracking app designed to help users scan meals, barcodes, water, and supplements, estimate calories and macros, track daily goals, use AI nutrition tools, and interact with community features. Caltra Strength is a related fitness and strength service that may use the same Caltra Account while keeping its own app-specific features and data.

Caltra services are not medical devices and do not provide medical advice, diagnosis, or treatment. Any nutrition, supplement, fitness, training, or AI-generated information provided by a Caltra service is for general informational purposes only.

2. Information We Collect

Depending on which Caltra services you use, we may collect the following types of information.

Caltra Account Information

When you create a Caltra Account, sign in, link an existing sign-in method, or use account-based features, we may collect:

Email address
Username or display name
Profile photo
Apple Sign In identifier, if you use Apple Sign In
Email-and-password authentication information, verification status, password-reset requests, and account sessions, if you use email sign-in
Account settings, consent choices, and preferences
The Caltra apps and services associated with your account
Supabase account identifiers and authentication tokens used to keep you signed in and protect account-linked requests

If you use Apple Sign In and choose to hide your email address, Apple may provide us with a private relay email address instead of your personal email address.

Caltra Accounts Across Services

Your Caltra Account may be used to sign in to more than one supported Caltra app. This avoids requiring a separate account for each app and allows us to recognise eligible subscription access, basic profile, account settings, safety controls, and selected preferences across Caltra services.

App-specific nutrition, health, workout, strength, and progress data is not automatically made visible in every Caltra app merely because the same account is used. We only make app-specific data available to another Caltra service when it is needed for a feature you use, when you enable cross-app functionality, when you ask us to transfer or reuse settings, or when the sharing is otherwise clearly described in the relevant service.

Where available, cross-app AI recommendations and imported setup preferences are controlled by your account or privacy settings. Turning off a cross-app feature stops new use of that data for the disabled feature, but it may not automatically delete information already stored in the original app.

Caltra services may collect information you enter, scan, generate, or save in the relevant app, including:

Meals, food logs, calories, macros, and nutrition targets
Barcode scan results and saved food products
Water intake logs
Supplement logs and supplement timing
Protein powder or supplement product information
Body profile information, such as height, weight, age, activity level, goals, and preferences
Workout, exercise, strength, training-plan, and performance data in Caltra Strength, when those features are available and used
Workout programs prescribed by a connected trainer, including exercises, sets, repetitions, loads, focus, and assignment dates
Macro target recommendations from a connected trainer, including calories, protein, carbohydrates, fat, coach notes, and whether you accepted, declined, or have not yet responded
Progress, streaks, badges, and goal tracking data
AI-generated nutrition summaries, suggestions, and insights
Daily calorie and macro totals shared with a team or coach when you choose to join a Caltra AI team
Your latest permitted Apple Health weight, when you grant read access, for updating your body profile
Apple Health active energy, resting or basal energy, and workout records, when you grant read access, for estimating a rolling daily energy baseline, detecting meaningful activity above that baseline, and providing optional burn and workout-refuel guidance

This information may be considered sensitive or health-related depending on your location. You should only enter information you are comfortable storing and using within the app.

Apple Health access is optional and controlled through permissions on your device. Caltra AI requests only the HealthKit data needed for features you enable. You can change or remove access at any time in Apple Health or Settings. If access is unavailable or removed, Caltra AI falls back to the profile information and activity settings you provide.

Caltra AI does not use Apple Health data for advertising, marketing, cross-app tracking, data-broker activity, or sale to third parties. HealthKit data is used only to provide health, fitness, nutrition, and wellness features that you choose to use.

Photos, Camera, and Scan Data

When you use scanning features, Caltra AI may process:

Meal photos
Barcode images or barcode numbers
Water scan images
Supplement or product scan images
Product and nutrition-label photos you submit for barcode database additions or corrections
Image metadata needed to process scans
Scan results generated by AI or nutrition databases

Photos and scan data may be processed on your device and/or sent to our backend services or third-party AI/image analysis providers to generate results. Caltra AI does not guarantee that scan results are always accurate. Pending product submissions may be retained for moderator review; approved product images and information may become part of the shared barcode product database.

AI Chat and AI Tool Data

When you use AI features, we may process:

Messages you send to the AI assistant
Nutrition, meal, supplement, workout, goal, and profile context used to personalise responses
Cross-app context from another Caltra service when you have enabled or requested a feature that uses it
AI-generated responses
Feedback or corrections you provide to improve your experience

AI responses may be generated using third-party AI model providers, including Google Gemini. The submitted question, image, and compact nutrition, fitness, workout, or profile context needed to answer it may be sent through a Caltra backend to the provider. Caltra does not intend to send unrelated account data to an AI provider. Caltra AI does not store full AI chat transcripts in its private backend app-data store. A Caltra app may keep limited conversation context and learned preferences on your device so the assistant can remain useful and consistent. Information sent to AI services may also be processed under those providers’ own terms and privacy practices.

If you use community features, we may collect and display:

Posts, comments, likes, replies, and reactions
Community live-chat messages and media
Public profile information
Community memberships
Friend requests and social interactions
Profile photos, badges, streaks, and display names
Notifications related to community activity
Follow requests, blocks, moderation reports, and safety actions
Team names, memberships, coach/staff/athlete roles, invitations, and team daily macro summaries

Information you post in public or shared areas of the app may be visible to other users. You should not post information you want to keep private. Supabase Realtime may be used to deliver posts, replies, notifications, and follow activity while you use these features.

Subscription and Purchase Information

If you purchase an app subscription, payment is handled by Apple through the App Store. If you purchase a Caltra Trainer web plan, payment and billing management are handled by Stripe. Caltra AI does not collect or store your full payment card details.

We may receive limited subscription-related information from Apple or Stripe, such as:

Subscription status
Product purchased
Purchase or renewal status
Expiry or cancellation information
App Store transaction identifiers

This information is used to unlock paid features, verify purchases, prevent fraud, and manage subscription access.

Device, App Usage, and Technical Information

We may collect technical and usage information, including:

Device type and operating system
App version
Feature usage
Crash reports and diagnostics
Performance logs
Error messages
Security and abuse-prevention logs
Approximate region or country, where available

This information helps us improve the app, fix bugs, protect users, and maintain service reliability.

Support Communications

If you contact us for support, we may collect:

Your email address
The content of your message
Screenshots or files you provide
Details needed to investigate your issue

3. How We Use Information

Caltra AI uses information to:

Provide, operate, and improve the app
Create, secure, and manage Caltra Accounts
Allow one Caltra Account to sign in to supported Caltra services
Apply eligible subscriptions, basic profile details, settings, and privacy choices across supported Caltra services
Save meals, scans, goals, supplements, water logs, and progress
Generate calorie, macro, nutrition, and supplement insights
Power AI chat and personalised suggestions, including optional cross-app recommendations
Process food, barcode, water, and supplement scans
Enable community posts, profiles, notifications, and interactions
Manage subscriptions and paid feature access
Let connected trainers prescribe workouts, recommend nutrition targets, and review the status of client-approved recommendations
Provide customer support
Detect, prevent, and respond to fraud, abuse, security issues, or technical problems
Improve app performance, reliability, and user experience
Comply with legal obligations

4. AI, Nutrition, and Health Disclaimer

Caltra AI may use artificial intelligence to estimate food items, calories, macros, supplement information, hydration, and related insights. AI-generated results may be incomplete, inaccurate, or unsuitable for your specific circumstances.

Caltra AI does not replace professional medical, nutritional, or fitness advice. You should speak with a qualified healthcare professional before making major changes to your diet, supplement routine, training plan, or health-related behaviour.

If you have allergies, medical conditions, dietary restrictions, or supplement safety concerns, do not rely solely on Caltra AI.

5. How We Store Information

Information may be stored:

Locally on your device
In Apple services such as iCloud key-value storage, where enabled, for selected preferences
In Supabase Auth for the central Caltra Account identifier, email, authentication status, password hashes, linked sign-in identities, and sessions
In Supabase Postgres for profiles, privacy settings, communities, memberships, posts, replies, reactions, follows, notifications, blocks, moderation reports, teams, team memberships, team macro summaries, trainer relationships, prescribed programs, and macro target recommendations and responses
In Supabase Storage for profile avatars and community media
On private Caltra backend services for account-linked food scans, saved barcode items, supplement logs, nutrition goals, workout or strength data, selected app preferences, and compatibility data needed by the Caltra service you use
On the Caltra AI backend for barcode submissions, corrections, product images, moderation records, security logs, and service operation

Public Open Food Facts and Open Beauty Facts product databases are stored separately from Caltra Account, scan, health, workout, and chat data.

We use reasonable technical and organisational measures to protect user information. However, no method of electronic storage or transmission is completely secure.

We do not sell your personal information.

We do not use personal information for cross-app tracking or third-party targeted advertising.

We may share information only when necessary for the following purposes:

Between Caltra Services

Caltra AI, Caltra Strength, and other supported Caltra services may access the same central Caltra Account record. We may make basic account information, subscription status, settings, privacy choices, and the minimum app data needed for an enabled cross-app feature available between Caltra services.

We do not treat Caltra services as unrelated third-party advertisers, and we do not use this account connection for third-party targeted advertising. App-specific data remains subject to the access controls and purposes described in this Privacy Policy.

Service Providers

We may share information with trusted providers that help us operate the app, such as:

Supabase for authentication, Postgres database, Storage, and Realtime services
DigitalOcean and related infrastructure providers for Caltra backend hosting and private app-data storage
Google Gemini and other configured AI model or image-analysis providers for requested AI and scanning features
Open Food Facts, Open Beauty Facts, and TheMealDB for product, barcode, cosmetic, and recipe information
Analytics, diagnostics, or crash reporting providers
App Store subscription and purchase verification services
Stripe for Caltra Trainer web subscription checkout, billing, and subscription verification

These providers are only given access to information needed to perform their services.

Apple and App Store Services

If you use Apple Sign In, iCloud, CloudKit, TestFlight, App Store subscriptions, or other Apple services, Apple may process information according to Apple’s own privacy policies and terms.

Stripe Services

If you purchase or manage a Caltra Trainer web plan, Stripe processes payment and billing information according to Stripe’s own privacy policy and terms. Caltra receives subscription status, customer and transaction identifiers, billing period information, and related records needed to provide and secure paid access.

Legal, Safety, and Security Reasons

We may disclose information if required to:

Comply with applicable laws or legal requests
Enforce our terms or policies
Investigate fraud, abuse, or security issues
Protect the rights, safety, or property of users, Caltra, or others
Respond to emergencies or harmful activity

Business Transfers

If Caltra or a Caltra service is involved in a merger, sale, acquisition, financing, restructuring, or transfer of assets, user information may be transferred as part of that transaction, subject to appropriate privacy protections.

7. Community Content and Public Information

Some information you provide may be visible to other users, including:

Username or display name
Profile photo
Public posts and comments
Community activity
Badges, streaks, or public profile details
Information you choose to share in communities

You are responsible for the information you post or share publicly. Do not share private, sensitive, or confidential information in community areas.

8. Data Retention

We keep information for as long as needed to:

Provide the app and its features
Maintain your Caltra Account and connected services
Store your logs, scans, goals, and preferences
Comply with legal obligations
Resolve disputes
Prevent abuse or fraud
Improve security and reliability

You may request deletion of your Caltra Account, personal information, or data associated with a particular Caltra service by contacting us at suppcaltraai@gmail.com. Because a Caltra Account can be used across supported Caltra services, deleting the central account may remove your ability to sign in to all connected Caltra apps. Some information may be retained where required for legal, security, fraud-prevention, backup, or legitimate business purposes.

Current-day AI chat history stored on the device is limited and can be cleared in the app. Product database submissions may be retained as shared factual records after personal account data is deleted, where they have been moderated and separated from the submitting account.

9. Your Choices and Rights

Depending on your location, you may have rights to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account or personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of your information
Make a privacy complaint

To make a request, contact us at suppcaltraai@gmail.com.

We may need to verify your identity before processing certain requests.

10. Deleting Your Account or Data

You can request account or data deletion by emailing:

suppcaltraai@gmail.com

Please include the email address or account details linked to your Caltra Account so we can identify it.

Deleting your Caltra Account may remove access to saved meals, scans, logs, goals, workouts, strength records, community content, and subscription-linked features across connected Caltra services. App Store subscriptions must be managed separately through your Apple ID subscription settings. Caltra Trainer web plans must be managed through the Stripe billing portal before account deletion if you want to stop future renewals.

The deletion process is designed to remove the central Supabase account, related profile and community records, and linked private Caltra backend app data that can reasonably be associated with the account. Data held only on your device may also need to be removed by deleting or resetting the relevant app. Some public or moderated content, backups, security records, and legally required records may be retained as explained above.

11. Children’s Privacy

Caltra services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take reasonable steps to delete it.

If you are under the age required to use online services in your country, you should only use Caltra services with permission from a parent or guardian.

12. International Users

Caltra may be operated from Australia and may use service providers located in other countries. This means your information may be processed or stored outside your country of residence.

Where required, we take reasonable steps to protect personal information when it is transferred internationally.

13. Security

We use reasonable safeguards to protect information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

Secure authentication
Encrypted connections where supported
Access controls
Server-side security measures
Monitoring for abuse or technical issues
Limiting access to information where possible

However, no app, website, server, or internet transmission can be guaranteed to be completely secure.

14. Third-Party Links and Services

Caltra services may include links, integrations, APIs, or services provided by third parties. We are not responsible for the privacy practices, content, or security of third-party services.

You should review the privacy policies of any third-party services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make important changes, we may notify you by updating the effective date, posting a notice in the app, or using another reasonable method.

Your continued use of a Caltra Account or Caltra service after an update will be subject to the updated Privacy Policy.

16. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or how your information is handled, contact us at:

Caltra Support Email: suppcaltraai@gmail.com